Where do we ship?
We currently can ship White Glove to the 5 Boroughs of NY, Jersey City/Hoboken, and select parts of NJ which you can get a quote from our store. Delivery outside of these areas will be Curbside Drop-ship. You can reach out to our store directly for White Glove Delivery quotes anywhere in the US.
We can also deliver any item to our Store Location or Warehouse in NJ. Items must be picked up within 1 week and our 15 Day return policy will be active from the moment the items are dropped at the Store. A storage fee of $50 will be charged weekly for any items not picked up after 1 week.
When do we ship?
We will ship your furniture as soon as we receive it to our warehouse or right away if it is already in our warehouse. For exact lead times on each product, please contact us and we will give you the most up to date shipping estimates!
Lead-time can change due to stock levels that are out of our control, if something is back-ordered a store manager will contact you directly.
If you have selected multiple items, expect the longest ETA of the chosen items as we ship all the items together.
How do we ship your furniture?
Curbside Drop Ship Delivery: $299 Flat Rate
For White Glove delivery please contact our store directly for a quote. Please have all the items you are interested in ready and the address you’d like your items delivered to. You can reach us at: firstname.lastname@example.org or call 646-688-1376.
Our delivery team will contact you directly to schedule a date of your convenience to deliver your furniture. Other things to note:
- Delivery will be made by Delivery Truck and our two-man team.
- Delivery will be made Monday to Saturday
- White-Glove Delivery includes placement in the room of choice, unpacking, garbage removal, and assembly.
Receiving Your Order
Please be sure to sign the delivery receipt in the presence of the delivery company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing, or incorrect pieces. In the event that there are missing, damaged, or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt, and contact us within 24 hours of your delivery. A signed delivery receipt, without notations of missing, damaged, or incorrect item(s) represents your acceptance of the complete order in perfect condition.
Returns & Cancellations
At M Collection we are committed to customer satisfaction. We take pride in the quality of our products and will do our best to ensure every purchase is a positive experience.
All returns & cancellations require pre-authorization, so please contact us at email@example.com or call us at 646 688-3176 to receive instructions prior to sending back your merchandise and the next steps.
If you are not happy with your purchase, we will gladly provide you with a refund under the following conditions:
- Cancellations made within 3 days of placing the order will not be subject to any restocking fees or penalties. Please expect 5-7 business days for refunds to credit your account.
- Cancellations made after 3 days of placing your order will be subject to a 15% restocking fee.
- For online purchases, you may return your item(s) within fifteen (15) days of receiving your merchandise for a refund of the purchase price excluding shipping handling costs and a 15% restocking fee. Excluding Made to Order merchandise that is non-returnable.
- Returns must be unused, unassembled, and in the original condition and packaging, complete with tags, instructions, and inserts.
- Returning items that are purchased online will require shipment back to our main warehouse, located in Hillside NJ, USA.
- Return shipping is your responsibility, thus for insurance reasons, we advise that you use a service that offers tracking capabilities.
- A copy of your receipt, proof of purchase must be included with the item(s) you are returning.
- All custom upholstery is made just for you, therefore, is non-refundable and cannot be changed, returned, or canceled.
- Ready to ship upholstery: ready to ship upholstery items are non-refundable and cannot be changed, returned, or canceled.
- Rugs may be returned in the original packaging within thirty (30) days of purchase for a refund (minus a 5% transaction fee) or exchange provided the rug does not show any signs of use at the discretion of M Collection.
- If any furniture has been assembled or not in its original packaging, it cannot be returned.
- Once the return is received and inspected, you will be refunded the purchase price (minus a 15% restocking fee and any shipping/handling fees) of the item(s) in the same form in which you paid for it. Please allow 1-2 weeks for processing.
M Collection Stores
Depending on whether you purchase custom upholstery or in-stock items the terms & conditions can vary. A design consultant will always talk you through the terms & conditions and you will be prompted to sign before purchasing.
Accessories can be returned within 14 days with proof of purchase and must be in unused and brand new condition including any tags.
Any items marked 'FINAL SALE' are non-returnable or refundable.
Customers are responsible for ensuring the furniture purchased fits into their premises (doorways, elevators, stairwells, etc.).
Return and exchange policy will apply after inspection of merchandise to determine salability and at the discretion of M Collection.
Any merchandise received damaged must be reported within 48 hours.
Product availability is subject to change without notice. You will be notified of any back-orders or out of stock merchandise.
Shipping, delivery, and assembly charges are nonrefundable.
Unclaimed products after thirty (30) days following notification from the store or warehouse will be returned to stock. The customer will be entitled to a gift card equal to the amount originally paid on the invoice less storage fees.