Shipping:

We are pleased to offer shipping services within the United States. For customers residing outside the United States, kindly reach out to us prior to placing your order so that we can explore potential accommodations.

We provide a variety of delivery options for online orders. Our website will automatically charge for curbside delivery. For larger and bulkier items such as beds and dining sets, we offer an additional White Glove Service which includes furniture assembly and removal of packaging and waste. Please contact us for current pricing, as this additional service will be billed separately. Additionally, we have reputable third-party contacts within the NYC area for Furniture Assembly Services, should you require them.

If you reside in an apartment building that requires a Certificate of Insurance (COI), please contact us in advance to discuss any potential additional charges related to your delivery service.

In-Store Pick-Up:

We are pleased to offer in-store pick-up for most of our items allowing you to save on shipping costs. Please note that any orders not picked up within 30 days of written notification from our team will incur storage fees, which must be settled prior to the release of these items. We understand that made-to-order (MTO) items may have varying timelines, and we will strive to keep you informed of their readiness for collection. Prior to leaving our store, all items picked up must be inspected, and any issues must be reported to us.

Online Returns:

We offer a 24-hour grace period for all furniture, rugs, and lighting orders, during which you may cancel without issue (please send an email mch@mchdumbo.com to request cancellation). After this 24-hour window, cancellations or returns will not be accepted.

Certain brands, such as Calligaris, Connubia, and Camerich, may accept returns under specific conditions but are subject to a 50% restocking fee. The customer is responsible for the return delivery costs to their warehouse in Hillside, New Jersey.

Items categorized as Accessories are eligible for return for store credit within 14 calendar days, if they are returned in their new condition and original packaging. These items can be dropped off at our Dumbo showroom or mailed back to us. We strongly recommend using USPS Priority, UPS, or FedEx with a tracking number for return shipments. Upon inspection and confirmation of the item's condition, we will promptly issue store credit (less any shipping costs incurred).