Q: Do you remove my old sofa when you deliver my new one?
Yes! We offer a free old sofa removal service with every sofa purchased through our website or in-store. When our delivery team arrives with your new sofa, they'll take your old one away at the same time — no extra cost, no hassle.

Q: Is the old sofa removal service really free?
Completely free. There are no hidden charges or fees for removing your old sofa. It's included as standard with every sofa order placed on our website or in-store.

Q: Do I need to do anything to prepare my old sofa for collection?
Just make sure your old sofa is accessible and ready to be taken out of your home. You don't need to disassemble it or wrap it — our team will handle everything.

Q: What types of sofas do you remove?
We can remove most standard sofas, including 2-seaters, 3-seaters, corner sofas, and sofa beds. If you have an unusually large or complex piece, just get in touch before your delivery date and we'll confirm.

Q: Can you remove my old sofa even if it's in poor condition?
Yes — whether your old sofa is worn, stained, or damaged, we'll still take it away. You don't need it to be in good condition for us to collect it.

Q: What happens to my old sofa after you collect it?
Where possible, we donate usable sofas to local charities or arrange responsible recycling. We're committed to keeping furniture out of landfill wherever we can.

Q: How do I arrange for my old sofa to be removed?
Simply select the free sofa removal option at checkout when placing your order. If you forget, contact our team before your delivery date and we'll add it to your booking.

Q: Is free sofa removal available everywhere you deliver?
Free sofa removal is available across most of our delivery areas. Enter your postcode at checkout to confirm availability in your location.

Q: Can you remove other furniture at the same time?
Our free removal service covers your old sofa only. If you'd like additional items removed, contact us and we can discuss options and try to help as best as possible!

Q: What if I change my mind and don't want my sofa removed on the day?
No problem — just let our delivery team know when they arrive and they'll leave your old sofa in place. There's no obligation to use the removal service.