We offer a 24-hour grace period for all furniture, rugs + lighting orders, during which you may cancel without issue (please send an email mch@mchdumbo.com to request cancellation). After this 24-hour window, cancellations will not be accepted.

Furniture, rugs + lighting can be returned for store credit or exchanged for other items within 7 calendar days of purchase if they are returned in their new condition + original packaging. Depending on the brand, some items may be subject to a re-stocking fee and you will be responsible for the return shipping fee.

Accessories can returned for store credit or exchanged for other items within 14 calendar days of purchase if they are returned in their new condition and original packaging.  Most of these items can be dropped off at our Dumbo showroom or mailed back to us. We strongly recommend using FedEx, UPS or USPS Priority with a tracking number for return shipments. Upon inspection and confirmation of the item's condition, we will promptly issue store credit or exchange (less any shipping costs incurred) for other items.

Floor Models, Final Sale, Custom or MTO items are not eligible for any returns whatsoever.

Please note select brands have their own specific policies:

Calligaris, Connubia + Camerich, may accept returns but are subject to a 50% re-stocking fee. The customer is responsible for the return delivery costs to their warehouse in Hillside, New Jersey.

Gus* Modern does not accept returns or exchanges of any kind. They will replace items which are damaged during delivery or arrive defective provided a claim has been promptly submitted (with which we can assist).

Any Questions? Send us a text or give us a call on 917.334.0174.